Get a better picture of customer relations

With Communications Recording, it's easy to monitor the key customer touch point of phone interactions. Capture inbound/outbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS.

img

About Communications Recording

Communications Recording provides a powerful way to monitor one of your most important customer interaction channels – phone communications.

It allows you to capture inbound andoutbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS.

Communications Recording will be a key asset if you need greater assurance in your dealings with customers, or want to drive smarter and more personalised relationships.

Our Process

Get Started with Communications Recording

Set-up and operation couldn't be simpler. Our network-based platform can work with your existing Telstra mobile, TIPT and SIP Connect services. It provides a range of functions to assist your business - call recording, speech analytics, quality control of interactions, management, and storage - in one integrated solution.

01. Fixed and mobile call monitoring

View all interactions across a mobile or distributed workforce.

02. Simple set-up

Network-based for easier integration. No need to install and manage hardware or software.

03. Easy to manage

Self-service portal for a near real-time view of interactions, plus reporting.

Join To Us Now !

Cloud - On Premise - Hybrid

We record your Telstra mobiles and can record your on premise PBX or Contact Center and store in the Commsrecording cloud or redirect to your choice of data storage. Why have multiple voice recording solutions, migrate all to Commsrecording.

Centralise your legacy voice recording into a single solution that can capture all you

Grow Your Business

Do Business Anywhere

Commsrecording allows you to record your calls anywhere anytime. A cloud management portal allows you and your team to work from home, in a car, on the beach or in a coffee shop. No need to touch your phone or write anything down as everything your customer is requesting you to do is being recorded. Simply have your team or yourself log into to the user portal and listen to the conversation and action the tasks requested by your customers, simple. No need to have have Contact Center agents sitting all in one place, they now can work from anywhere and your business stays compliant and you service your clients.

Helping Support

24 x 7 x 365

Qualified Staff

Australian Based Network and Security Operation Center

Highly Creative Soultions

Benefits of Communications Recording

Ensure that your staff adhere to internal policies while maintaining internal and external regulation compliance. Reduce escalations, resolve customer disputes, and have evidence in case of legal action

Improve marketing

Leverage optional analytics to identify and understand trends, tailor products and services, and target promotions.

Enrich customer experience

Monitor, coach and evaluate agents, and enable them to share and learn from recordings.

Highly secure

All your data is protected at rest or in flight, and is stored in Australia.

Convenient budgeting

No capital expenditure needed with predictable monthly pricing.

Why ITIC

With ITIC Comms Recording, it's easy to monitor the key customer touch point of phone interactions. Capture inbound/outbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS.

Do Business Anywhere

Work from home, in a car, on the beach

No need to touch your phone or write anything down as everything your customer is requesting you to do is being recorded. Simply log into to the user friendly portal and listen to the conversation afterwards, You can then document tasks requested by your customers, simple!

Australian Based Support

24 x 7 x 365

Our Australian based 24x7 Support centre, is ready to take you call or respond to your inquiry staffed with friendly and accredited team which, providing peace of mind in knowing that your critical business processes are fully supported and easy to access via phone, email or our online portal.

Seamless setup

flawless integration and compliance

Ease of use begins with setup and adoption, allowing users to get started effeciently. ITIC's core mission is to provide users with a rich experiences whether in the office, working remotely or fully mobile. Our user friendliness fosters quick adoption and ultimately efficiency and compliance for your business.

Learn More

Get More Information - Try For Free

Why Telstra

Telstra provide network services and solutions to more than 200 of the world’s top 500 companies.

Connect reliably in more places

Provide High Quality

Enjoy better call quality and performance with our fixed and mobile networks, which together create the largest fully integrated IP platform in Australia.

We partner with the best

The Best Solutions

Working with us means you also benefit from our established relationships with leading global technology providers and strong support by local channels and partners.

Protect Your Information

First class security

Telstra has been helping businesses manage risk and protect data for decades, while we have been protecting our own network for even longer.

Frequently Asked Question

Communications Recording requires a Telstra mobile service
with unlimited standard national calls, a TIPT service, or SIP
Connect service. Comms Recording is not available for wholesale
customers or for resale.

There are some scenarios where calls are not recorded. If
recording for compliance purposes or regulated industries, a
“Record Always” function can suppress features like Call
Forwarding, Call Transfer, and international roaming where
recording cannot be guaranteed.

With SIP Connect, Communications Recording will apply at the
trunk level. Internal calls and transfers will not be recorded.

Over the Top messaging applications like iMessage, WhatsApp
etc. will not be recorded. Note that some smartphones integrate
OTT messaging in their native dialling applications, and despite
the SMS/MMS appearance, these messages will not be recorded
when sent using a data connection.

Communications Recording Portal