Get a better picture of customer relations
With Communications Recording, it's easy to monitor the key customer touch point of phone interactions. Capture inbound/outbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS.
Communications Recording provides a powerful way to monitor one of your most important customer interaction channels – phone communications.
It allows you to capture inbound andoutbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS.
Communications Recording will be a key asset if you need greater assurance in your dealings with customers, or want to drive smarter and more personalised relationships.
01. Fixed and mobile call monitoring
View all interactions across a mobile or distributed workforce.
02. Simple set-up
Network-based for easier integration. No need to install and manage hardware or software.
03. Easy to manage
Self-service portal for a near real-time view of interactions, plus reporting.
Leverage optional analytics to identify and understand trends, tailor products and services, and target promotions.
Enrich customer experience
Monitor, coach and evaluate agents, and enable them to share and learn from recordings.
With ITIC Comms Recording, it's easy to monitor the key customer touch point of phone interactions. Capture inbound/outbound calls over your Telstra mobile, TIPT and SIP Connect services, as well as MMS and SMS.
Do Business AnywhereWork from home, in a car, on the beach
No need to touch your phone or write anything down as everything your customer is requesting you to do is being recorded. Simply log into to the user friendly portal and listen to the conversation afterwards, You can then document tasks requested by your customers, simple!
Australian Based Support24 x 7 x 365
Our Australian based 24x7 Support centre, is ready to take you call or respond to your inquiry staffed with friendly and accredited team which, providing peace of mind in knowing that your critical business processes are fully supported and easy to access via phone, email or our online portal.
Seamless setupflawless integration and compliance
Ease of use begins with setup and adoption, allowing users to get started effeciently. ITIC's core mission is to provide users with a rich experiences whether in the office, working remotely or fully mobile. Our user friendliness fosters quick adoption and ultimately efficiency and compliance for your business.
Telstra provide network services and solutions to more than 200 of the world’s top 500 companies.
Connect reliably in more placesProvide High Quality
Enjoy better call quality and performance with our fixed and mobile networks, which together create the largest fully integrated IP platform in Australia.
We partner with the bestThe Best Solutions
Working with us means you also benefit from our established relationships with leading global technology providers and strong support by local channels and partners.
Frequently Asked Question
Communications Recording requires a Telstra mobile service
with unlimited standard national calls, a TIPT service, or SIP
Connect service. Comms Recording is not available for wholesale
customers or for resale.
There are some scenarios where calls are not recorded. If
recording for compliance purposes or regulated industries, a
“Record Always” function can suppress features like Call
Forwarding, Call Transfer, and international roaming where
recording cannot be guaranteed.
With SIP Connect, Communications Recording will apply at the
trunk level. Internal calls and transfers will not be recorded.
Over the Top messaging applications like iMessage, WhatsApp
etc. will not be recorded. Note that some smartphones integrate
OTT messaging in their native dialling applications, and despite
the SMS/MMS appearance, these messages will not be recorded
when sent using a data connection.